Frequently Asked Questions (FAQ)
A list of questions and answers has been designed for your convenience..How long does it take for delivery ?
What should I do if my model is not available?
Do your packaging materials have an eco-friendly aspect ?
How can I return my product if needed?
You have the option to return any product ordered on the Hibisca.fr website for exchange or refund within 14 calendar days of the delivery date.
To benefit from this, your item must be unused and in the same condition as you received it. It must also be in its original packaging. Once these conditions are met, contact us via hibisca.pro@gmail.com. We will give you the steps to follow. (Upon receipt of your request), you will have 3 months to return your package).
My payment is secure ?
Are the facade materials waterproof ?
Yes, the facade materials are oleophobic, which means they do not absorb water. Additionally, they are designed to only absorb our fragrant and organic essences (coming soon).
The materials are also coated with an advanced sugar-based resin for protection. However, minor signs of wear and discoloration may occur over time due to scratches.
What is the lifespan of the fragrance in Hibisca cases ?
Our cases made of French lavender and Arabica coffee have the unique characteristic of naturally smelling like their natural materials. Their fragrances last from 1 to 3 months, depending on external factors.
You will soon be able to refresh their original scents. We will offer completely natural perfume refreshers to apply on the facade.
Can the materials fall off ?
Some materials and particles may detach from the case, but the fallout should not be significant.
Furthermore, to maintain the natural materials and texture of the cases, we do not use any finishing layer. The facade is coated with an advanced sugar-based resin that protects it against water and scratches.
